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Privacy Policy

Last Updated: September 2025
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At Mercy Care LLC, are committed to protecting the privacy and confidentiality of the personal and health information (PHI) of our patients, clients, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, date of birth, and emergency contacts.

  • Protected Health Information (PHI): Medical history, diagnoses, treatment plans, medications, insurance details, and other information necessary to provide care.

  • Payment & Insurance Information: Billing address, insurance provider, policy numbers, and payment details.

  • Website/Usage Data: If you visit our website, we may collect limited technical information (IP address, browser type, usage patterns).

 
2. How We Use Your Information

Your information is used to:

  • Provide medical, nursing, and home health care services.

  • Communicate with you, your caregivers, and your healthcare providers.

  • Bill for services and process insurance claims.

  • Meet legal, regulatory, and accreditation requirements.

  • Improve our services and operations.

 
3. Sharing of Information

We do not sell your personal or health information. We may share your information only when necessary and permitted under HIPAA, including:

  • With Your Consent: When you authorize us in writing.

  • For Treatment: Sharing with doctors, hospitals, pharmacies, or caregivers involved in your care.

  • For Payment: Submitting claims to insurance companies or processing billing.

  • For Healthcare Operations: Quality assessment, staff training, and compliance activities.

  • As Required by Law: Reporting to public health authorities, law enforcement, or regulatory agencies.

 
4. Data Protection & Confidentiality

We follow strict safeguards to protect your information:

  • Administrative, technical, and physical security measures.

  • Employee training on HIPAA and patient confidentiality.

  • Limited access to PHI only for staff involved in your care.

 
5. Your Rights Under HIPAA

You have the right to:

  • Access and request a copy of your health records.

  • Request corrections to your information.

  • Request restrictions on how your information is used or shared (subject to limitations).

  • Receive an accounting of disclosures of your information.

  • Request confidential communication methods (e.g., phone vs. mail).

  • File a complaint if you believe your privacy rights have been violated.

 
6. Retention of Information

We retain your medical and personal records as required by law and professional standards. After the required retention period, records are securely destroyed.

 
7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or practices. Updates will be posted with a new effective date.

 
8. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us.
 

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).

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